The Association of Mobile Telecom Operators of Bangladesh has expressed its concern over a number of provisions of Bangladesh Telecommunication Regulatory Commission’s directives on quality of service, blaming that the issues were arbitrarily included in the directives by the regulator.
The association expressed its concern in a letter sent to the telecom regulator last week that was issued by its secretary general TIM Nurul Kabir.
The AMTOB letter also requested BTRC to revise the directives on quality of service based on consultation meeting with the mobile network operators.
It also mentioned that the parameters of quality of service including call setup success rate, call drop rate and data throughput that were set by the BTRC in its directives for drive test were set unreasonably high without consultation with the operators.
The telecom regulator in its directives issued on August 22 this year mentioned that the call setup success rate should be above 97 per cent and call drop rate below 2 per cent.
Besides, downlink speed for 2G and 3G should be above 160 Kbps and 2 Mbps respectively, while uplink speed for 2G and 3G should be 40Kbps and 128 Kbps respectively, the BTRC directives said.
The AMTOB letter also mentioned that the drive test quality of service requirements under the BTRC directives was inconsistent with the average monthly quality of service requirements mentioned under the QoS parameters for 2G and 3G.
The BTRC directives asked mobile phone operators to maintain an average monthly downlink speed of 512 Kbps and 80 Kbps for 2G and 3G technology. The operators were also asked to maintain an average monthly uplink speed of 20Kbps and 50 Kbps for 2G and 3G respectively.
In case of 3G service, the mobile operators will have to maintain an average monthly downlink and uplink speed of 768 Kbps and 70 Kbps respectively after one year.
The 3G speed requirement after one year of the directives was also opposed by the association stating that it would not be possible to maintain.
The AMTOB letter said that the uplink related requirement should be excluded from the directive on 2G and 3G as uplink throughput is mostly influenced by the traffic in the uplink and the operators do not have much influence from the network side.
Under the provision number 3.6 of QoS, the telecom regulator can relax quality of service requirements during any natural disaster, strikes, war, riots and power outage.
The association in its letter urged that the telecom regulator should include event generated impacts, book fairs, trade fairs and unexpected crowding impact under the QoS relaxation.
BTRC was also requested to bring down the SMS completion related requirement from the directives as it mentioned that the monthly success rate must be above 98 per cent.
The association in its letter mentioned 16 issues for regulatory consideration.
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