Bangladesh Telecommunication Regulatory Commission has issued a set of fresh directives on quality of service of the mobile phone operators asking them to ensure minimum 512 Kbps (kilobyte per second) downlink speed of internet under 3G covered areas.
The telecom regulator issued the directives on Tuesday last week asking for immediate implementation.
The directives asked the mobile phone operators to ensure 768 Kbps downlink speed after one year of the BTRC directive.
Operators will have to ensure a minimum 50 Kbps uploading speed for now and the speed must have to increase to 70 Kbps after one year for 3G service operation.
The BTRC directives asked the operators to ensure 95 per cent or above success rate in terms of establishing connection with the operators’ High-Speed Downlink Packet Access (HSDPA) from users’ devices.
In case of 2G technology, the downloading speed must have to be minimum 80 Kbps with 20 Kbps of uploading speed.
In terms of operating voice calls under 2G and 3G technologies, the drop rate must be within 2 per cent with a call setup success rate of 97 per cent.
All the calculations have to be made on a monthly basis, the directives said.
The directives said that every cellular mobile telecom operator must meet the quality of service standard for the entire service area and different sub-service area levels.
All the mobile phone operators will have to submit compliance report on quality of service in every half-yearly period to the commission for all the city corporation areas, and district and upazilla headquarters, it said.
The compliance report will also include QoS report on all main roads connecting districts, major railways, major river ways, all public universities, major hospitals, airports, land ports, sea ports and cantonments.
The operators, however, will have to submit on a monthly basis QoS standard specific reports, the directives said.
The commission might take initiative for examining quality of service voluntarily or based on users’ complaint, it said.
The telecom regulator issued the directives following rapid increase in subscribers’ complaints, where mobile phone users mainly complain regarding call drops, poor internet speed, network coverage and congestions and response time to subscribers.
The commission earlier in 2014 issued a set of interim directives on quality of service for the mobile phone operators and the latest one will replace earlier one.
According to a BTRC statistics for the period of May-October last year, the commission received 2,187 complaints from the subscribers only about the service quality of the mobile operators.
As per a report presented at 17th South Asian Telecommunication Regulators’ Council last year, it was showed that Bangladesh had achieved half of the targets it had set to ensure the quality of service for mobile phone subscribers in the country.
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