Guardian Life Insurance goes totally online during pandemic

Staff Correspondent | Published: 12:26, May 17,2020


Screen-gab of an online meeting of Guardian Life Insurance Limited.

Guardian Life Insurance Limited has shifted all their processes online and is paying out bills and claims online amid the coronavirus pandemic.

Their claims team completely revamped their process and launched Online Claim Submission platform for online claim submission and settlement for the first time in the industry in Bangladesh.

Their retail business has gone 100 per cent paperless with the monthly business closing happening online with the virtual collaboration of the underwriting team, said a release.

The company has been one of the most diligent companies throughout the pandemic in ensuring exceptional client service.

Its first step was to let people know that ‘Guardian Life is open for business’ and all the commitments made to the customers shall be kept under any circumstances.

Its ethos ‘A promise is a promise’ is well reflected through the support it has been providing to its customers, partners, agents, and communities.

It has been successful in communicating the essence of its philosophy with its employees resulting in superior performance and swift transition.

Under a project — Learning and Earning—, agents across the country are under virtual training programs that will enhance their skills.

Want stories like this in your inbox?

Sign up to exclusive daily email