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Banks encourage clients to avail services digitally

Staff Correspondent  | Published: 22:02, Mar 21,2020

 
 

Many banks in the country have advised their clients to use ATMs or internet based on-line platforms to avail services in the wake of coronavirus outbreak.

The banks also advised their clients not to visit the banks physically, unless there was an emergency, to avoid the spread of the virus. 

Banks are resorting to short message services for disseminating the information which they said would help to build awareness about the coronavirus pandemic and need for social distancing.

They have also posted the messages on their Facebook pages and web sites.

According to a Dhaka Bank message, clients have been requested to use ATMs, point of sales machines and internet banking for day-to-day businesses with banks. 

Prime Bank encouraged its clients to avoid queues at its branches and avail its services through internet-based banking.

Citi Bank asked its clients to visit its branches only in the case of emergencies for the safety of public health, which was now under threat due to the spread of the COVID-19 virus.

Many have been demanding that the banking services should be curtailed and financial transactions through cash should be discouraged as part of strategies adopted by many countries, including China, to contain the disease.

The banks, however, cannot limit their services or reduce the current banking hours from 10:00am to 4:00pm without instruction from the Bangladesh Bank.

An official of the central bank said that the BB would hold a meeting on Sunday to review the overall situation amid the coronavirus outbreak in the country that had already killed at least two persons.    

He expected a new decision would be taken at the meeting in this regard.

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