BTRC’s public hearing on telcos’ service on Mar 30

Staff Correspondent | Published: 22:33, Mar 08,2020


Bangladesh Telecommunication Regulatory Commission will hold a public hearing on March 30 to listen to subscribers’ complaints and suggestions about mobile phone services.

To participate at the event, interested mobile subscribers will have to get registered by filling in a form on the BTRC web site, said a notice of the commission issued on Sunday.

‘The BTRC web link would be open for registration from Sunday midnight to March 17,’ BTRC senior assistant director Zakir Hossain Khan told New Age.

The commission would confirm entry of the individuals and entities through e-mails based on the questions or comments or suggestions which would be posted in the registration form.

For entry, the selected individuals will have to show the confirmation e-mail along with the NID, the BTRC notice said.

The public hearing would be held at 10am at the Institution of Engineers, Bangladesh (IEB) auditorium at Ramna in Dhaka.

The upcoming public hearing would be third of its kind after the hearings on November 22, 2016 and June 12, 2019.

Growing subscriber complaints against the telecom operators have prompted the telecom regulator to schedule the hearing, BTRC officials said.

At the public hearing, the subscribers could share their experiences and express opinions on any telecommunication issues including internet speed, call drop, voice call and network coverage.

BTRC officials and senior executives of the mobile operators would respond to queries and complaints.

In 2019, the commission invited 165 individuals, out of 202 interested, to participate at the hearing.

Nine months after the hearing, BTRC gave formal replies to the questions and suggestions.

In 2016, around 1,500 individuals expressed their interest to participate at the hearing but the commission allowed 450 customers to attend the event.

Apart from the public hearing on the service quality, BTRC held a public hearing about the merger of mobile operators Robi and Airtel.

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