Large taxpayers are facing difficulties in filling value-added tax returns online due to various technical complexities and problems in the server of the National Board of Revenue even after six months of the launching of the online VAT returns submission system.
Companies under the Large Taxpayers’ Unit (LTU) of the NBR requested the unit to take measures for solving the problems in the online VAT return submission system, which was launched on April 1 this year.
The system was supposed to go live from mid-August for all VAT-payers across the country.
So far, other businesses also have not been able to file VAT returns online due to delays in readiness of the system and technical problems, officials said.
They submitted returns manually as they could not file VAT returns online in September as the system was not ready till September 15, the last date of monthly VAT returns submission for the month of August.
Though the system was now ready to receive VAT returns, businesses were still facing both technical and general problems in filling returns, said traders.
The traders have been lodging complaints with the respective VAT commissionerates and VOP offices on the issue.
Under the circumstances, the LTU (VAT) had recently requested the revenue board to take measures to solve the problems, they said.
The VAT Online Project, undertaken in 2013 at a cost of Tk 690 crore, is responsible for automation of the VAT system, including introduction of the online VAT returns submission process under the new VAT and Supplementary Duty Act-2012 that came into force on July 1 this year.
Earlier in March 2017, the VOP introduced the online VAT registration process or online issuance of business identification number (BIN).
According to the LTU, a number of big companies, including manufacturers, complained that they could not upload the returns onto the VAT online system.
Some businesses could not complete filling the VAT returns as they could not obtain the new 13-digit BINs or VAT registration numbers, it said.
Companies have also complained about other problems including user related complexities, denial of access to the system with the user ID and password provided by the system, differences between the actual SD rate for beverage sector and the rate shown on the online system, unavailability of required forms and documents on the revenue board web site and other server-related problems.
VOP project director Syed Mushfiqur Rahman on Monday told New Age that the system was not completely ready for accepting VAT returns online.
‘There are no problems now in the system but we will have to wait until the last date (October 15) of returns submission for the month of September to know whether the problems still exist,’ he said.
Usually, businesses filed returns on the last day, he said, adding that he hoped the VAT-payers would be able to file their returns online soon.
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