Public hearing on telco service quality June 12

Staff Correspondent | Published: 00:00, May 24,2019

 
 

Bangladesh Telecommunication Regulatory Commission on Thursday set June 12 for holding a public hearing to listen to subscribers’ complaints and suggestions about mobile phone services.
Growing subscriber complaints against the telecom operators have prompted the telecom regulator to schedule the hearing, BTRC officials said.
To participate at the event, mobile phone subscribers will have to get registered with the BTRC web site by filling in a form which would be available on the web site http://www.btrc.gov.bd/registration-form, a notice of the commission issued on Thursday said.
The commission will accept application from the subscribers from 11:00pm today to June 3 and approval on their participation as selected mobile phone customers will be confirmed through e-mail.
The hearing would take place at Institution of Engineers, Bangladesh at 11:00am on June 12 where the subscribers could say their experiences and opinions on any telecommunication issues including internet speed, call drop, poor voice call and network coverage.
BTRC officials and senior executives of the mobile operators would respond to queries and complaints.
As per a BTRC data released on Thursday, subscribers of Grameenphone, Robi, Banglalink and Teletalk submitted a total of 7,908 complaints against the operators’ services between April 1, 2018 and March 30, 2019.
In 2017, the number of customer complaints against the mobile phone operators was 3,522.
This is the second time the commission is organising public hearing regarding the telecom operators’ service quality. The first public hearing was held on November 22, 2016 where people expressed their dissatisfaction about the mobile phone services.
In 2016, around 1,500 individuals expressed their interest to participate at the hearing but the commission allowed 450 customers to attend the event.
Apart from the public hearing on service quality, BTRC held a public hearing about the merger of mobile operators Robi and Airtel.

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