The Bangladesh Telecommunication Regulatory Commission will start checking mobile operators’ service quality soon as the equipment required for the purpose have already reached the Chittagong Port and are waiting to be released.
The telecom regulator will start ranking mobile phone operators from 2017 based on the quality of their services, BTRC chairman Shahjahan Mahmood told reporters on Thursday.
‘Currently, we depend on mobile operators’ reports in checking quality of their services. Once we receive the equipment, our officials will check quality of the operators’ services from different locations in the country,’ he said.
In June this year the BTRC selected Finish firm Anite Finland Limited to buy updated equipment for QoS monitoring as in the previous drives the regulator was dependent mostly on mobile companies’ equipment.
BTRC data showed that in the May-October period the commission received 2,187 complaints from the subscribers only about the service quality of the six mobile operators — Grameenphone, Banglalink, Robi, Airtel, Citycell and state-run Teletalk. The total number of complaints in the period was 7,561 in 10 other categories.
The quality of service or QoS is related to call drops, network coverage and network congestions and response time to subscribers.
The mobile phone subscribers at a public hearing in November blasted the country’s mobile phone companies for poor service quality, deficient network coverage and annoying telemarketing.
BTRC chairman said, ‘We are planning to roll out 4G, network tower sharing and MNP services in the upcoming year.’
He said, ‘Neither the government nor the BTRC has any plan to block OTT-based services.’
‘Some people are creating confusion over the BTRC’s role in this regard,’ Shahjahan said.
‘If the government decides to formulate guidelines, that would not even contain any provision blocking OTT-based services,’ he said.
Want stories like this in your inbox?
Sign up to exclusive daily email
More Stories from Telecom