Mobile users lodge 1,496 complaints with regulator in 3 months

Staff Correspondent | Published: 00:05, Oct 11,2018 | Updated: 01:27, Oct 11,2018

 
 

Subscribers of the mobile phone operators lodged 1,496 complaints with Bangladesh Telecommunication Regulatory Commission in the July-September period this year regarding different problems they faced after they failed to get any remedy for their grievances from their respective operators.
The telecom regulator on Wednesday disclosed the statistics that showed that the issues of complaints included customers’ dissatisfaction over network coverage, data package and volume offered by the mobile operators — Grameenphone, Robi, Banglalink and state-owned Teletalk.
Cyber security and social media-related complaints were also lodged with the commission by the subscribers through dialling BTRC’s call centre number 100, sending letters and emails.
The BTRC statistics showed that the commission received 491 complaints in July, 521 in August and 484 in September.
Of the 1,496 complaints, 1,366 issues have already been resolved and 130 issues are in process of resolution.
A total of 364 complaints were about SIM block, 306 issues about network problem, 144 issues about different tariffs, 121 issues about social media and cyber security and 52 issues about value-added services.
Besides, the number of data volume and speed-related complaints were 49 and 46 respectively while SMS and poor coverage drew 47 and 32 complaints respectively.
Victims of fraudulent activities via mobile phones submitted 17 complaints to the commission seeking remedy.
BTRC also received a few complaints about call drop, mobile financial services, mobile package migration and voice quality.
In the year of 2017, mobile phone subscribers submitted 3,522 complaints against mobile operators — Grameenphone, Robi, Banglalink, Airtel (merged with Robi in 2016), Citycell (now out-of-operation) and Teletalk — to the telecom regulator for auto-activation of unnecessary value-added service, poor network coverage and excessive call drop. 

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