The Bangladesh Telecommunication Regulatory Commission is planning to launch a drive against mobile phone operators’ quality of service early next year after the poor service quality issue came up in a recent public hearing.
The commission is currently working on the outcome of the public hearing held by the BTRC in the capital Dhaka on November 22 to know the subscribers’ opinion on the matter, telecom regulator officials said.
The commission also has better equipment now to analyse the quality of service in more precise manner and without the help of the operators, they said.
‘We have plans to launch a QoS drive early next year if everything goes according to plan. We are better equipped now and the experience of our last QoS drive also enriched us. So this time the process will be through and the results will be precise,’ a senior BTRC official told New Age on Monday.
The telecom regulator started a QoS drive in September last year to cover 100 spots under 45 upazilas of 15 districts following a trend of increasing call drop, poor network coverage and unsatisfactory customer care support.
The BTRC also conducted an in-depth customer experience survey along with the drive but the results of the drive were never made public.
The commission, however, supposed to publish a ranking of the mobile phone companies as per commission’s QoS directive.
In June this year the BTRC selected Finish firm Anite Finland Limited to buy updated equipment for QoS monitoring as in the previous drive the regulator was mostly depended on mobile companies’ equipment.
‘The dependency on operators’ equipment created severe inconvenience for us that prompted the commission to buy its own set of equipment,’ another BTRC official said.
A recent BTRC data showed that in May-October period the commission received 2,187 complaints from the subscribers only about the service quality of the six mobile operators — Grameenphone, Banglalink, Robi, Airtel, Citycell and state-run Teletalk.
The total number of complaints during the time was 7,561 in 10 other categories where quality of service was the topper.
The quality of service or QoS is related to call drops, network coverage and network congestions and response time to subscribers, BTRC officials said.
The mobile phone subscribers in the public hearing blasted the country’s mobile phone companies for poor service quality, deficient network coverage and annoying telemarketing.
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