The mobile phone companies will have to provide mandatory compensation for call drops from January as the scope of voluntary service in such case ends in December.
Although the operators earlier promised to run the compensation programme voluntarily, only one company is doing it, said officials of the posts and telecommunications ministry and the Bangladesh Telecommunication Regulatory Commission.
State minister for telecom Tarana Halim on her official Facebook page on Tuesday said that action would be taken against the operators which did not comply with the regulator’s call drop directive.
She also said that from January 2017 call drop compensation would be made mandatory.
Officials of the mobile phone companies say technically the government cannot force the operators to provide call drop compensation as the call drop rates of all operators are under the BTRC permissible limit.
They, however, say only to show respect to the stand of the regulator and the government the operator will provide call drop compensation from January.
‘The design might not be what the BTRC prescribed but we will provide something for call drop compensation,’ a senior official of a mobile operator told New Age on Wednesday.
According to the Quality of Service directive of the BTRC, the operators have to ensure call success rate at 95-97 per cent with a maximum call drop rate at 2- 3 per cent.
According to the BTRC officials, technically the overall benchmark is being maintained but in user specific case the scenario is different.
‘A single user might face five call drops a day and in such micro level the benchmark is not maintained,’ a senior BTRC official told New Age.
He said that BTRC was currently proposing user-specific compensation for call drops.
According to the BTRC directive, the users will get one minute free talk-time for each call drop except the first call drop of the day, the official said.
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