3,521 client-complaints against banks in FY17

Staff Correspondent | Published: 00:05, Mar 12,2018 | Updated: 23:27, Mar 11,2018

 
 

Clients lodged a total of 3,521 complaints with the Bangladesh Bank against the commercial banks, mainly related to general banking issues, in the last fiscal year of 2016-2017, a report of the central bank revealed on Sunday.
The number of complaints, however, dropped by 1,009 from that of 4,530 filed in the previous FY 2015-2016.
According to the annual report of the Financial Integrity and Customer Services Department of the BB, the highest 40.53 per cent allegations was related to general banking followed by 15.82 per cent on loan and advance issues.
Clients also filed 15.02 per cent complaints with FICSD of the BB on trade bill, 9.23 per cent on issues related to debit and credit cards, 2.47 per cent on mobile banking, 2.39 per cent on bank guarantee, 1.85 per cent on remittance issues.
Some 12.70 per cent complaints were on miscellaneous issues.
The FICSD, however, settled most of the complaints, according to the report.
BB governor Fazle Kabir on Sunday unveiled the report.
Kabir also released the new mobile apps for filing complaints with the FICSD on banking service issues.
Customers made the highest 2,164 accusations in writing followed by 1,362 by telephone.
BB in April 2011established the Customer Interest Protection Center to safeguard the interest of clients and address their grievance.
CIPC later transformed into the FICSD to handle the increasing numbers of complaints.
Since 2011, depositors and customers of banks lodged a total of 25,656 complaints against the commercial banks operating in the country.
Of which, the central bank settled 25,648 complaints with success rate of 99.96 per cent.
Bangladesh Bank deputy governor Ahmed Jamal, executive directors Masum Kamal Bhuiyan and AKM Fazlul Haque Miah, FICSD general manager Md Jamal Mollah, among others, were present at the programme. 

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