Bangladesh Telecommunication Regulatory Commission has capped pay per use of internet by setting Tk 5 with a view to save customers from bill shock.
Currently, mobile phone operators can charge a customer up to Tk 200 under the pay per use of internet tariff without any consent.
The telecom regulator issued a directive in this regard on Monday following concerns raised by the mobile phone users in a public hearing in 2016.
The directive also asked the operators to implement the instruction from March 1.
The BTRC directive issued by its director Lieutenant Colonel Mohammad Azizur Rahman Siddiquee to all the operators said, ‘Limit of pay per use will not exceed Tk 5.’
The limit, however, could be extended based on consents from the customers.
In such case, operator will have to collect consent from the customers through USSD as evidence that the operator or customer can show for any dispute.
At present, mobile operators are not supposed to inform or take any approval from the customers for charging under the pay per use tariff.
Apart from the pay per use, BTRC in its directive has also set ceiling for regular and promotional offers that an operator would be allowed to make.
It said that any operator can market highest 20 regular offers and 15 promotional offers.
Mobile phone operators were asked to submit the list of offers within March 1.
On November 22, 2016, BTRC organised its first ever public hearing where mobile phone customers had widely blamed the operators for poor quality of services especially call drop, mute call, data drop, unwanted SMS and packages, bill shock, charges more than service, interrupted network and fraudulence in the name of packages.
Over 200 customers of different segments of the society participated in the hearing although over 1,300 people had registered their names for participation.
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