Bangladesh Telecommunication Regulatory Commission has initiated a move to formulate an integrated quality of service regulations for all access network service providers to ensure better satisfaction of the end users.
A committee of the commission headed by its director Md Golam Razzaque formed in September this year has already started working on the issue, a BTRC official told New Age.
At present, there are more than 500 access network service providers including mobile network operators, internet service providers and PSTN operators, which connect telecommunication services directly to the users.
An access network is a type of telecommunication network which connects subscribers to their immediate service providers.
The committee is working on drafting a guideline that will concentrate on all the services of ANS licensees, meaning that there will have specific service quality requirement for providing every service, the BTRC official said.
Regulations will be named as Quality of Service (QoS) Regulations of BTRC 2017 that will contain provisions for giving punishment to the ANS providers.
The parameters of quality would be determined based on service and technology as well.
Apart from the issues, stakeholders’ opinion, customers’ interest, status in the neighboring countries and suggestions of the international organisations will be taken into cognizance while drafting the regulations.
Besides, issues like practicality, acceptance, green telecommunication and alignment with the existing telecom act will also get priority.
The official also said that a number of meetings of the committee had already been held and the next meeting of the committee will be held next week.
Earlier in August this year, the telecom regulator issued a specific regulation for the mobile network operators, asking them to ensure minimum 512 Kbps (kilobyte per second) downlink speed of internet under 3G covered areas.
The directive, among others, also asked the MNOs to ensure 768 Kbps downlink speed after one year of the BTRC directive.
Operators will have to ensure a minimum 50 Kbps uploading speed for now and the speed must have to increase to 70 Kbps after one year for 3G service operation.
Besides, operators were also asked to ensure 95 per cent or above success rate in terms of establishing connection with the operators’ High-Speed Downlink Packet Access (HSDPA) from users’ devices.
In case of 2G technology, the downloading speed must have to be minimum 80 Kbps with 20 Kbps of uploading speed.
The BTRC directives, however, were facing opposition from Association of Mobile Telecom Operators of Bangladesh.
In September, AMTOB issued a letter to BTRC expressing its concern over a number of provisions of the directive, blaming that the issues were arbitrarily
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