The Directorate of National Consumer Rights Protection on Monday fined mobile operator Robi Tk 4.1 lakh on three separate charges of deceiving clients with internet packages.
Officials of DNCRP said Robi was fined Tk 2.5 lakh, Tk 1.5 lakh and Tk 10,000 respectively on complaints filed by subscribers.
In one incident, a subscriber lodged a complaint against the operator alleging that it gave 1 GB of data for 5 days taking Tk 98 for an advertised package of 1.5GB for 28 days for Tk 98.
Shaheen Ara Momtaz, a deputy director of the DNCRP, imposed the fine of Tk 2.5 lakh on Robi for the anomalies after conducting a hearing.
Momtaz, who is in DNCRP on deputation from the Anti-Corruption Commission, also held two more hearings on two other allegations including giving false promise of viewing dramas for Tk 24.35 for a day.
When asked, Robi’s vice-president Ekram Kabir told New Age, ‘We will extend all kinds of cooperation.’
He declined to make further comment.
Robi was earlier fined Tk 5,000 in February this year after a customer had complained about the semantics of the operator’s internet package offer.
Leading operator Grameenphone was also fined Tk 2.5 lakh by DNCRP in February after a subscriber of the company had lodged a complaint that the operator deceived him in an internet package offer.
The GP was penalised Tk 2 lakh for false advertisement to attract clients and Tk 50,000 for not providing promised services.
The rights protection body in March also fined the country’s third largest mobile operator Banglalink Tk 25,000 for not providing services to a customer through its helpline call centre.
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