The Directorate of National Consumer Rights Protection has fined country’s third largest mobile operator Banglalink Tk 25,000 for not providing services to a customer through its helpline call centre.
DNCRP assistant director Md Abdul Jabbar imposed the penalty on the operator on March 19, disposing of a complaint filed by Ahammad Ali Moon, a Banglalink user from Chapainawabganj district.
The directorate asked the operator to pay the fine within five working days.
Before imposing the fine, the directorate conducted two hearings on the complaint on February 27 and March 9, DNCRP officials said.
Moon filed the complaint on February 20 stating that he made a call to Banglalink’s helpline on January 27 but no one attended the call even after 1 hour 29 minutes and 58 seconds. The call was automatically received by the system.
He also mentioned that although no service was provided, he was charged Tk 54.79 for the call.
Banglalink corporate communications head Asif Ahmed said, ‘Banglalink is always at the forefront in ensuring best customer experience.’
He said that they had received a DNCRP order imposing a fine of Tk 25,000.
‘With due respect to the DNCRP, we believe that Banglalink has maintained the required level of customer service and did not violate any consumer right,’ said Asif.
Grameenphone, the largest mobile phone operator, and Robi, the second largest operator, were also fined recently by the DNCRP following complaints from their users and were fined Tk 2.50 lakh and Tk 5,000 respectively.
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